✦ FAQ ✦

  • SHIPPING OPTIONS

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    Please read each shipping option carefully. Choosing the incorrect option could cause your order to be cancelled.

    • Stamped Letter Mail | No Tracking | Bookmarks & Stickers Only: Please select this shipping option solely for the purchase of bookmarks and/or stickers. Choosing this shipping method for any other products will result in the cancellation of your order. Note: This option is only available if the weight of the shipment is less than 3.5oz in total, including the weight of the envelope itself. You may upgrade to tracked shipping by selecting First Class Tracked Package.

    • First Class Tracked Package: Basic shipping for orders over 3.5oz with tracking. Upon shipment, you will receive a confirmation
      email that includes your tracking number.

    • First Class Tracked Package + Signature: Basic shipping for orders over 3.5 ounces with tracking and signature required upon delivery. Upon shipment, you will receive a confirmation email that includes your tracking number.

    • First Class International Tracked Package: Tracked shipping for orders in available countries outside the USA. You will receive a shipping confirmation email with your tracking number. Orders typically arrive within 1-4 weeks (Please be patient! Some countries may see additional shipping delays. If you want a more affordable way to get my art, consider joining my Patreon!).

    • Free Pickup is only for friends and family. Your order will be canceled if this option is chosen.

    • Large originals will only ship domestically in the US.
    • Please allow 2 business days for your order to ship.


  • HOW WILL MY ORDER BE PACKAGED?

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    • Orders containing only stickers or bookmarks will be shipped in a stamped envelope. For international orders, a glassine bag will be added to provide weather protection during shipping.

    • If your order includes washi tape, it will be shipped in a padded mailer to prevent damage during transit. In the case of an order that contains both prints and washi tape, a backing board will be included to protect the print from any potential damage.

    • Orders that include prints will be shipped in a rigid mailer to avoid any bending or damage to the print during transportation.

    • Original artwork will be shipped in a rigid mailer if the artwork is of a smaller size. Extra protective measures, such as a cello bag and backing board, will be taken to ensure its safety during transit. If the artwork is 9 x 12 or larger, custom stiff packaging will be used.

    • All clay pins or magnets are packaged in a clear cello bag for protection from scratches. Because I sell them at art markets too, I need the packaging to be see-through so customers can look without having to remove them from the packaging and potentially damaging them. Otherwise, I would use glassine bags for these too!

  • DO YOU SHIP OUTSIDE OF THE US?

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    I am currently providing tracked First Class Tracked Package shipping to the following countries: Argentina, Australia, Austria, Bangladesh, Brazil, Canada, Chile, Colombia, Costa Rica, France, Germany, Guatemala, India, Indonesia, Italy, Japan, Mexico, Norway, Poland, Romania, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, and Vietnam.

    If you're looking for a more cost-effective option, I also offer stamped letter mail shipping worldwide. Please note that this option is limited to stickers and/or bookmarks for orders meeting the 3.5oz weight limit only.

    I also ship an exclusive print + sticker every month over on my Patreon! This is a great way to get some of my art mailed to you without paying the high international shipping prices. Check it out if you're interested!

  • WILL I BE CHARGED SALES TAX OR VAT (Value-Added Tax)?

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    If you reside in the United States, you may be required to pay sales tax at the point of purchase. Please note that I am not collecting any VAT import taxes that may arise. By placing an order, you acknowledge that you are responsible for any VAT fees or charges that may be incurred, and you agree to this condition. Thank you for your understanding.

  • COVID-19 / SHIPPING RESTRICTIONS

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    To ensure a smooth transaction, please be aware that due to COVID-19 and
    other restrictions, there are several countries I am currently unable
    to ship to. To avoid any inconveniences, kindly review the following
    list
    before placing your order.

  • RETURN POLICY AND EXCHANGES

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    It's important to note that I do not offer returns, refunds, cancellations, or exchanges. However, If the item you have received is damaged, or if you did not receive the correct item, please do not hesitate to contact me for assistance.

    Note: Please be aware that all sales of original artwork are final.

  • ECO-FRIENDLY PACKAGING

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    • All of the envelopes and padded mailers used for shipping are made from 100% recycled materials, and they are curbside recyclable and compostable.

    • In order to minimize waste, I use zero-waste shipping labels on all packages, which can be placed directly into your recycling bin.

    • To seal the packaging, I use washi tape and water-activated tapes.

  • WHAT I AM DOING TO MAKE MY STORE MORE ECO-FRIENDLY

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    •Please note, for my clay pins and magnets, I do package them in a clear cello bag, as I need to both protect them from scratches and also allow them to be seen when I sell them at art markets. Please reuse or recycle these!

    • As a part of my ongoing commitment to sustainability, I am always exploring new eco-friendly options for both packaging and products.